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Burts

Cancellations

PLEASE NOTE – if you are ordering a carpet (not including remnants), vinyl or rubber flooring these items are classed as a bespoke order item and is cut specifically to your specification and this makes cancellations and returns difficult (this applies to flooring bought in shops as well as online).

If for some reason you wish to cancel your order before delivery please let us know as soon as possible. If the goods have not been cut to your size we will cancel your order and refund full payment via your chosen payment method.

If the goods have already been cut we may still be able to cancel the delivery, however, you will still have incurred a re-stocking fee to cover the costs associated with a bespoke order. This re-stocking fee will be 25% of the purchase price of the goods. The balance of the account minus the re-stocking fee will be refunded via your original payment method.