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Damage & Shortages

All deliveries are automatically signed for as "delivered in good condition". If the outer wrapping is damaged/ripped past the last layer before the product please sign for it as damaged. The delivery company can not accept a "not inspected" signed for statement. If the outer wrapping is damaged it is more than likely the goods will still be in a suitable condition but we can not accept a claim if the goods are not signed for as damaged. The carrier can not request that you sign for a delivery in good condition if it is damaged.

Any damaged or shortages must be reported to us in writing (email is acceptable) within 7 calander days of the date of the delivery being received. We can not accept any claim for damage or shortages after 7 days.

SHORTAGES - Please note we can only accept a claim for a shortage before the product has been cut into or laid. Please make sure you check the length before you cut the material.