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Burts

Returns

Returns for unused products are accepted within 30 days of receipt of goods.

  • Products that are cut from a roll are subject to a 25% restocking charge (this does not apply to remnants).
  • We can arrange return shipping at a rate of £50 for the first item and £30 for each item thereafter. Alternatively, you can arrange for the item to be returned at your own cost.
  • The full value of the original order will be refunded less 25% restocking fee (if applicable) and the return shipping cost.
  • We cannot accept a return of any item that has been cut into, laid or otherwise used.
  • If an item is faulty; we will ask for a photograph of the fault. Faulty items will be collected free of charge and replacement goods will be sent out as soon as possible.